We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Herbacin product, we realize there are times that you may need to return an item. If you will need to return your product, please review the information below.
• Returns must be made within 30 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please ensure your returns authorization number is clearly marked on the packing slip.
• Please mail your Herbacin.com return to:
Herbacin USA
Attn: Returns/Exchanges Dept
2430 Lacy Lane, Suite 110
Carrollton, TX 75006
• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise.
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
• All returns will be credited to the original form of payment used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.
Only items purchased on www.herbacin.com may be accepted for a return. Items purchased from herbacin.com cannot be returned or exchanged at retailers that sell Herbacin products.
Please contact customer service with any questions by email at customerservice@herbacin.com or by phone at 1-877-315-7800(M-F 9AM-4PM CST)
Please Note: Empty containers cannot be accepted for refund.
EXCHANGE POLICY
We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below.
• We accept exchanges on items purchased on Herbacin.com only up to 30 days after the original purchase.
• Please enclose the product you wish to exchange and the packing slip. On the packing slip, write instructions on what item(s) to exchange, and the authorization number
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
• You will be responsible for the return shipping & handling charges, which will not be refunded.
• Ship your exchange via a traceable and pre-paid package delivery service to:
Herbacin USA
Attn: Returns/Exchanges Dept
2430 Lacy Lane, Suite 110
Carrollton, TX 75006
Please contact customer service with any questions by email at customerservice@herbacin.com or by phone at 1-877-315-7800 (M-F 9AM-4PM CST)
Please Note: Empty containers cannot be accepted for an exchange.